Disclosure: PolicyBillPay is an authorized independent third-party billing and payment service provider. We are not affiliated with any insurance company.
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Terms of Service

Last Updated: April 25, 2026

Welcome to PolicyBillPay. By accessing or using our website (policybillpay.info) and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. About Our Service

PolicyBillPay is an authorized independent third-party billing and payment service provider. We facilitate bill payments and provide billing support for auto insurance customers by phone. We are not an insurance company and are not affiliated with, endorsed by, or connected to any specific insurance provider. All trademarks and brand names belong to their respective owners.

2. Services

We provide the following services via telephone:

3. Fees

A convenience fee may apply for using our phone payment service. The exact fee amount will be disclosed to you by our agent before processing your payment. You have the right to decline the service if you do not wish to pay the fee. There are no hidden charges.

4. Payment Processing

All payments are processed using PCI-DSS compliant systems. By providing your payment information over the phone, you authorize us to process the payment on your behalf. You are responsible for ensuring all payment and account information provided is accurate.

5. No Guarantee of Service

While we strive to process all payments promptly and accurately, we do not guarantee that our services will be uninterrupted or error-free. Processing times may vary depending on your insurance provider and financial institution.

6. Accuracy of Information

You agree to provide accurate, current, and complete information during any transaction. PolicyBillPay is not responsible for payment errors resulting from incorrect information provided by you.

7. Limitation of Liability

PolicyBillPay shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount of the convenience fee paid for the specific transaction in question.

8. Intellectual Property

All content on this website, including text, graphics, and design, is the property of PolicyBillPay and is protected by applicable intellectual property laws. All third-party trademarks referenced belong to their respective owners.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

10. Modifications

We reserve the right to modify these Terms of Service at any time. Changes will be effective when posted on this page. Continued use of our services after changes constitutes acceptance of the updated terms.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the state in which PolicyBillPay operates.

12. Contact

For questions about these Terms of Service, contact us at:
Email: support@policybillpay.info
Phone: (888) 605-9989